Refund Policy

 

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

To start a refund, you can contact us at bluefromheavenshop@gmail.com
. If your refund is accepted, we will process it within 5 days of approval. Please allow at least 10 days for the refund to appear on your bank statement.

You can always contact us for any refund question at bluefromheavenshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please open a claim by emailing us at bluefromheavenshop@gmail.com.

Refunds
We will notify you once we’ve received and inspected your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.